General Terms and Conditions
I - General provisions
The cruise and the optional services are subject to the provisions of the present general terms and conditions. Booking with our services automatically entails accepting the present general terms and conditions.
II - Booking conditions
The option gives right to a booking priority until 48 hours prior to the boarding time planned by the two parties. The option does not hold either party liable.
If another client wishes to reserve the boat for the same date and time, SEINE AVENUE will warn the first client, who will then have 72 hours to confirm his or her booking.
SEINE AVENUE considers the booking confirmed and finalised only once a sales contract has been accepted and signed (dated, signed with the mention “read and approved”), and a deposit has been paid.
III - Terms of payment
- The deposit has been set at 30% of the total amount of the quote.
- The remaining balance is to be paid 45 days at the latest after the service has been completed.
IV – Terms of cancellation or modification
1/ By SEINE AVENUE
In order to ensure the necessary safety conditions required for optimal service, SEINE AVENUE reserves the right to cancel a reservation (mainly in case of a storm/ hail or a Seine overflow). In case of a cancellation made by SEINE AVENUE, a 100% refund of pre-paid fees is guaranteed by the company.
2/ By the client
- Cancellation of a booking over 48 hours before the service will lead to no fees
- Cancellation of a booking between 48 hours and 6 hours before the service (boarding time) will lead to a fee of 50% of the total cost.
- Cancellation of a booking less than 6 hours before the service (boarding time) will lead to a fee of 100% of the total cost.
V – Regulation on board the boat
SEINE AVENUE will do its utmost to ensure optimal service in accordance with conditions planned for the booking.
Under no circumstances will the SEINE AVENUE company be held liable or held accountable to any form of refund compensation in case of a modification in the itinerary, the time or the length of a cruise in case of force majeure or instructions given by the navigation regulation agents.
The boat crew ensures safe boarding and disembarking of their passengers at the stopovers administered by the Port Autonome de Paris (Autonomous Port of Paris). When the client books a service involving boarding from a boat of a floating device, he or she is in charge of getting stopover authorisation for the SEINE AVENUE boat from the competent authorities.
From the moment passengers board the SEINE AVENUE boat, they must comply with the instructions given by the boat crew, in the interest of the navigation and order on board.
The crew reserves the right to refuse admission to any animal on board.
No material potentially dangerous for the passengers or the staff will be admitted on board.
SEINE AVENUE disclaims any responsibility in case of theft or damage caused to the clothing, hand luggage or material of the clients.
SEINE AVENUE reserves the right to charge the clients for any damage caused on board by them or by a member of their group.
VI – Contention
Any contention linked to the present contract will be brought before the competent court of Paris.